Customer Liaison

Renewal by Andersen of Portland·$18/hr - $22/hr·Portland, OR

Jim Urbaniak

Jim Urbaniak Hiring

Human Resources ·JS Urbaniak Enterprises, LLC ·

Renewal by Andersen is the Northwest’s leader in Window and Door replacement. We’re proud to be part of Andersen Corporation, a company that has revolutionized the window and door business over the past 100 years. As a business leader in the Pacific NW, we pride ourselves in giving back to the community within which we live. Working for Renewal by Andersen isn’t just about having a fulfilling job, it’s a commitment to a great way of life.

We are seeking an experienced customer liaison to drive the relationship between customers, the window installation teams and management. Do you have a positive, get ‘er done attitude? Do you make customers and management feel like they have left their big project needs in your very capable hands? Do you have an exceptional ability keeping projects on task, building trust and creating memorable customer service experiences? Do you thrive on the sprint to the finish line, while juggling multiple priorities and still manage to keep track of all of those little details along the way? With Renewal by Andersen, it’s more than just putting in the time and effort. In everything we do we have the desire to find ways to do things better. Every day is about seeing opportunities and building best practices! Our ideal candidate has the skills and aspiration to build deep relationships with customers and a meaningful career within the company. Is this you? We are a growing company. If you see yourself growing with us, then we want to hear from you!

Areas of Responsibilities include: • Follow-up with customer upon receipt of contract information from the Renewal by Andersen NW sales team • Two-way communication between the customer and Renewal by Andersen NW sales team or office • Communication of specific client installation needs with the installation team and Management o Coordinating installation dates, specialty contractors and/or permitting o Communicating logistical changes and installation issues with customer o Problem solving with the Renewal by Andersen NW team to resolve installation issues or concerns for customer

Qualifications: • 5+ years of Customer Service Experience • Microsoft suite proficient (Word, Excel) • Some sort of background in construction, general contractor or interior design work is a plus but not required. • High school diploma

Salary: $18-$22/hour including bonuses

We provide full benefits including: Medical, Dental and Vision; Flex-Spending Account; Life insurance; 401(k) with company match; 6 paid annual holidays; accrued Paid Time Off (PTO)


Project Manager
Full Time
Customer Service Customer Support Project Lead Excel Problem Solving Communication