Minal Mehta Hiring Available
Recruiter ·Ooma ·
The role of Technical Support candidate is an advanced technical position in a high-volume fast-paced VoIP technical contact center. The incumbent will be responsible for handling escalated customer cases by troubleshooting advanced/complex hardware and software issues while providing a best-in-class customer experience. Responsibilities include all facets of the day-to-day operational execution from handling inbound calls into the Queue, following up on escalated issues from the corporate office, or calling back on open issues from Support tickets. Customer communication mediums include the telephone channel, email and chat-based interactions.
Link
ooma.com/technical-support/
