Tomika Anderson Hiring
Operations ·The Lobby ·
About Us: Each week, The Lobby (fromthelobby.com) introduces our members to new, up-and-coming fashion brands (think Outdoor Voices, Amour Vert and Sézane) and bring products (via courier!) to customers at their offices to try on before buying. Our high-touch service removes all the hassles of traditional shopping, so customers don’t have to deal with annoying return forms, printing shipping labels or going to the post office — and can discover and try new brands and products without any anxiety or stress.
Our members-only service currently delivers to hundreds of customers at top companies in SF (from Google and Salesforce to Airbnb and Pinterest), and we are slated to launch three more cities over the next year. Although we are a small team, we’re growing fast, and have been featured in Forbes and raised money from SV Angel and other top e-commerce investors (including early investors in Pinterest, Refinery29, Cuyana and The RealReal).
Job Overview: We are looking for a dedicated and reliable Operations & Inventory Manager to join our growing company. Your chief goal in this position will be to oversee our business operations including our customer ordering system. You will be responsible for managing all levels of our ordering/inventory tracking systems (currently in v1), working with a team to develop and implement v2, managing our product and delivery service processes and performing regular analysis on customer data. A successful Operations & Inventory Manager is a trustworthy professional with outstanding record-keeping and analytical abilities. The chosen candidate will demonstrate excellent organizational and problem-solving skills, as well as the ability to interpret and analyze large amounts of data. As a small start-up, this individual will also perform all levels of tasks, from vision to execution with regularity.
Responsibilities and Duties: 1) Manage and run our SF warehouse operations, including:
- overseeing daily customer deliveries and weekly shipments to/from brand partners and our other hub locations around the country
- keeping the space clean, stocked and organized to maximize efficiency
- directing multiple part-time employees working on product intake and delivery preparation 2) Responsible for the success of our in-house operations software:
- ultimately responsible for keeping all of our data accurate
- maintain a thorough understanding of our operations/customer ordering dashboard
- provide support to Head of Ops and Engineering team in the further design and implementation of v2, a robust, multi-city customer ordering/inventory tracking system 3) Support the launch of two new warehouses (LA and NYC) and more city hubs as we scale 4) Oversee reporting and metrics for our customer, product and brand data:
- prepare detailed reports on inventory operations, stock levels, and adjustments
- perform regular analysis to predict potential inventory problems and respond to customer trends 5) Work with Partner Manager to maintain thorough understanding of our brand partners and their needs 6) Recruit and train new hourly employees (as needed)
About You: You are hungry for a challenge, willing to roll up your sleeves and do the wide array of tasks that will be thrown your way. You are incredibly organized and almost OCD about data and following processes. You’re excited to be a part of a growing company and want to solve some big problems. Specifically, we’d love you to be:
- Experienced in logistics: You have worked on logistical problems not only understand their complexity but have examples to pull from when making decisions
- Detail-oriented: Way beyond crossing t’s and dotting i's, you are painfully detailed in your work ensuring that each piece is always executed with high quality
- Process-focused: Designing it, following it, teaching it, managing it
- A lover of data: From basic data entry, data management, and data processing, to data analysis and reporting)
- A problem solver: Unafraid of complex situations and owning/learning from your mistakes
- Dependable: During this critical stage of growth, we need you to do what you say you’ll do, when you said you’d do it, and be there for the team 100%!
Preferred requirements:
- 1-3 years work experience, especially in business or inventory operations
- Bachelor’s Degree or equivalent experience
- An interest in fashion, e-commerce and/or retail
- Ability to lift 25-50 lbs
- Physically able to drive a delivery van and/or conduct courier deliveries throughout the city and peninsula as needed
- Valid driver’s license
To Apply: Send your resume and one-page cover letter letting us know why you’d be a great fit for this role to jobs+opsmanager@fromthelobby.com
*The Lobby is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need. *