Myia Lane-Vickers Hiring
Recruiter ·Cisco Systems ·
The Cisco Meraki team is made up of the best and brightest. We seek someone who enjoys working with sharp individuals in a fast-paced, rapidly growing work environment. Our Operations Team handles the processing and delivery of Meraki products to customers around the world. As a Returns Specialist, you will work with our distribution centers to process returns, resolve customer issues and run reports or audits as required.
Responsibilities:
- Process return transactions of incoming equipment from our warehouses
- Authorize incoming return requests based on company policies; research outlier cases and coordinate with the account executives when higher level approval is necessary
- Communicate with customers, partners & distributors in regards to return logistics, credit processing & exception cases
- Coordinate with support techs, product management, sales executives and administrators to ensure that we provide the best possible customer experience
Requirements: Work and Education:
- A Bachelor's degree, preferably in a relevant field.
- 2 - 3 years of transactional operations experience is highly preferable.
- 2+ years of clerical or administrative experience in a field where attention to detail is necessary, such as medicine or law, also considered.
Knowledge and Skills:
- Knowledge of RMA procedures is preferred.
- Demonstrable experience with data entry and invoice auditing.
- Customer service background, preferably customers who want to return merchandise or products.
- Excellent organizational and teamwork skills.
- Familiarity with Salesforce and Dynamics GP (or other ERP system) preferred.
Meraki is based in our sunny San Francisco office with stunning views of the AT&T Ballpark and the Bay beyond. As an employee here, you'll enjoy amenities like an onsite gym, multiple kitchens stocked with high-quality snacks, catered lunches every day, and a generous benefits package.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.